FREQUENTLY ASKED QUESTIONS
Furnexia furniture blends modern design with discreet security. To help you learn more about how our products work, we've collected the most common questions in one place.
What makes Furnexia furniture unique?
Furnexia furniture combines modern, minimalist design with thoughtfully integrated hidden storage compartments. Selected pieces provide discreet space for jewelry, documents, watches, and other personal belongings.
Our RFID-equipped models feature contactless locks that open using compatible RFID key cards or key fobs. The concealed locking systems allow the furniture to maintain a clean appearance without visible keyholes.
Furnexia focuses on practical storage, thoughtful details, smooth finishes, and modern designs that fit naturally into everyday living spaces.
What materials are used?
Furnexia furniture may use a range of materials depending on the model, including:
- Laminated particle board or MDF
- Solid wood or natural wood veneer for selected designs
- Reinforced metal components where structural support is required
Please refer to each product's description for its specific construction materials and finish.
How does the RFID lock work?
Selected Furnexia furniture features a hidden, contactless RFID locking system that uses batteries.
To unlock the compartment:
- Place a compatible RFID key card or key fob near the designated locking area.
- After the lock releases, open the compartment using the method designed for your model, such as pressing, sliding, or pulling.
The locking system provides discreet access without a traditional visible keyhole. Exact operation and battery requirements may differ by model.
What is included with each product?
Package contents depend on the furniture model and its features.
Depending on the product, your order may include:
- Furniture or furniture components
- Pre-installed RFID locking system on compatible models
- RFID key cards or key fobs
- Required accessories and installation hardware
- User and assembly instructions
Please check the product description for the exact accessories, assembly requirements, and items included.
What if the batteries run out?
Battery-powered RFID locks may provide a low-battery warning when replacement is needed.
Some models include an emergency external power option that allows temporary access if the batteries become fully discharged.
Follow the battery replacement instructions supplied with your particular product. If you need assistance, contact Furnexia support.
Is assembly required?
Assembly requirements vary depending on the Furnexia furniture model.
Some products may arrive fully assembled, while others require simple installation or assembly.
For example, selected tables may require attaching the legs, while wall-mounted products require installation using suitable mounting hardware.
Please check the product description for specific assembly instructions before placing your order.
How long does delivery take?
Orders are generally processed within 1–5 business days.
Estimated delivery times:
- USA & Canada: 10–25 business days
- Europe: 5–25 business days
- Other countries: 12–30 business days
These are estimated shipping times, not guaranteed delivery dates. Customs processing, holidays, carrier delays, and other factors may affect the final delivery date.
Please refer to our Shipping Policy for more information.
What is the shipping cost?
Furnexia ships to selected international destinations, including the United States, Canada, and European countries.
Shipping charges are calculated based on your delivery address, product selection, and the available shipping methods.
Any applicable shipping charges and free-shipping offers will be displayed at checkout before you complete your purchase.
Will I need to pay customs fees or VAT?
According to our Shipping Policy, applicable import duties and customs fees for orders delivered to the European Union and the United States are included in the product price.
For customers in other countries, import duties, taxes, or customs fees may apply depending on local regulations. These charges, where applicable, are the responsibility of the customer.
Please review our Shipping Policy before ordering.
What about returns?
Furnexia accepts eligible return requests within 14 days of delivery.
Returned items must generally be unused, in their original condition, and returned with their packaging and accessories.
Custom-made or personalized items are generally non-returnable unless they arrive damaged or defective, subject to applicable consumer rights.
For full details, please review our Return & Refund Policy .
Do you accept custom orders?
Custom sizes, finishes, colors, or personalized designs may be available for selected Furnexia products, depending on the model and technical requirements.
Please contact our team before placing an order to confirm whether your requested customization is available.
Email: Juyang556@gmail.com
Didn't find your answer?
Send us a message through the form below, and the Furnexia support team will get back to you shortly.
Email: Juyang556@gmail.com
Phone: +1 313-698-4802
Business Address: 1065 SW 8th St, Miami, FL 33130, United States
Thoughtful Design. Real Security.
Designed for Real Privacy
Not secrecy — but personal space. Hiddo gives you a dedicated place for your essentials, protected and always within reach.
Hidden Security
We build RFID smart protection directly into furniture. No bulky metal boxes. No visible locks. Just security that looks like design.
Smart Mechanics
Silent soft-close systems, precise movement, stable construction, and reliable RFID technology — engineered for daily use, not just rare emergencies.
Handcrafted Quality
Handmade in our Ukrainian workshop: strong materials, smooth finishes, flawless joins. Every piece is checked, tested, and refined before shipping.
Packaging & Safe Delivery
Custom foam inserts, reinforced corners, double-layered outer packaging — everything engineered to survive international shipping without damage.
Personal Support
We guide you through setup, answer quickly, help with customs questions, and stay in touch until your furniture is safely installed.